General Manager-Cork

Travelodge Ireland is Ireland's leading provider of budget hotels with 12 hotels in Ireland. We offer great locations with 5 hotels in Dublin, 2 hotels in Limerick and hotels in Belfast, Derry, Galway, Waterford and Cork. We offer excellent value and hospitality in order to meet the needs of both business and leisure guests.

Exciting careers

We’re a fast-paced and friendly company with great career paths for people with the right attitude. You could choose a customer-facing role in one of our many hotel teams all over the country, or play a central role supporting our hotel operations. Whatever your role, we promise you’ll get the support and training you need to succeed.

Overview of the role

To be responsible for the day to day operation of the hotel in order to maximise sales and profit through effectively leading the team, maintaining brand standards and driving great customer service. Responsible for the recruitment, training and discipline of all hotel staff. A strong set of business ethics and operational prudence alongside an engaging personality and high standard of personal presentation is essential.

Key Responsibilities

  • Maximise sales and profit within the hotel and deliver agreed targets and sales plan

  • Know the business environment and be keen to target local companies for their business.

  • Manage and control costs in the business.

  • Ensure compliance with cash handling, accounts, licensing, company property, security and stock procedures in the hotel.

  • Hold regular meetings with the team in order to encourage open communication at all levels and ensure they know everything they need to know.

  • Develop and manage the team through regular feedback and reviews, agree action plans and timescales for follow up.

  • Responsible for staff motivation, wage administration and compliance with legal requirements are met and company policies & procedures are adhered to;

  • Ensure your team consistently maintains company brand standards and expectations through utilisation of company policies and procedures.

  • Keeping customers happy will be the most important thing to you - Ensure your team deliver and recognise the importance of great customer service in line with company best practice.

  • Assist in recruiting and inducting the right people for the team in line with company policy and provide ongoing development to help them reach their full potential.

  • Ensure that all legislation is adhered to within your hotel, including employment law, health and safety, food hygiene.

  • Be friendly and helpful at all times, leading by example.

  • Treat your colleagues in a fair and friendly way. Be prepared to assist and help out where needed.

Statutory Responsibilities

  • To ensure that all Risk Assessment Audits are actioned following receipt from our Insurance Brokers.

  • To ensure all accidents are reported and followed up with the Hotel Insurance company

  • To report any serious accidents or incidents to Tifco and seek advice on how to deal with the incident

  • To ensure the hotels are safe for our guests and staff.

  • To Chair the bi monthly hotel health and safety meeting and ensure minutes/action are circulated and follow up completed

  • To ensure fire training and procedures are implemented.

  • To ensure all Hygiene and Fire regulations are adhered to

  • To ensure all items on statutory reports are actioned, e.g. Fire officer, EHO & South Western, if capital is required to action these items then authorization must be got form Tifco Hotel Group in advance

Skills & Experience

  • You must have a minimum of 2 years experience at General Management level within the Hotel Industry.

  • Front office experience preferred.

  • You must be passionate about customer service;

  • You should be a team player and able to work on own initiative;

  • You must have people management experience;

  • Be commercially aware, sales and target driven;

  • Able to manage budgets and control costs;

  • You should come from a customer facing background;

  • Have proven planning and organising skills;

  • Have good computer skills;

  • Be fluent in spoken and written English

  • Be able to work in a fast-paced environment; and

  • Proven ability to motivate others

  • Fully flexible on hours with the ability to work across a mixture of shifts and weekends

If you feel you would be suitable for the position listed above, please apply online with a CV detailing your qualifications and experience and email to: nicolalawless@tifcohotels.ie