Site security

We take security very seriously at Travelodge and have gone to great lengths to ensure that using your credit card to book rooms via our web site is a secure way to pay for your stay. Many millions of our customers book successfully online each year with Travelodge and we are proud to say that none of our customers have experienced fraudulent use of a credit or debit card as a result of bookings made with us.

We have put a number of security steps in place to give you total confidence when booking with us:

  1. All sensitive information, including personal details as well as credit card information, is kept confidential through encryption (we use the 128-bit secure sockets layer, or SSL, standard). This means that information can only be exchanged between you and Travelodge and that no third party can access this data. A padlock symbol is usually displayed by your browser to show when a page is covered by this security system.
  2. All historical information regarding credit card, name, and address details is held on a secure computer. We do not retain live records of your credit card information on our web servers after the transaction has been completed.

For additional protection, we ask for your card's security code at the point of payment. For most cards, including Visa and Mastercard, the code is the last three digits printed on the signature strip on the back of the card. For American Express, the code is the four digits printed on the front of the card above the main card number.

With regard to saved cards, it is optional to save your payment card(s) within your MyTravelodge account. We ensure your card information is safe by following industry standard secure card storage and processing procedures.

If at any time you do have any concerns regarding security please contact us immediately via our contact us page.

Visit our Privacy policy section for more information.